Legal
Refund policy
This policy explains refunds for optional single-ad boosts sold by Configurix Limited. It does not reduce any mandatory rights under Irish or EU law.
Last updated 25 July 2026
1. Pending and failed payments
A pending bank transfer has not activated a boost. If payment never clears, the order remains inactive and no paid placement is supplied. Failed or expired checkout sessions do not activate placement. Contact us before sending a second payment if a transfer appears delayed.
2. Incorrect or duplicate payments
We review overpayments, underpayments, duplicate payments and mismatched payment references. An affected order is not activated automatically. Where funds should be returned, the refund is sent through the original payment provider or another lawful method after the payment is identified.
3. Service failures
If a paid promotion does not activate, materially fails to provide the purchased duration because of our service, or is charged incorrectly, contact us promptly. After verification we may restore the missing duration, issue a partial refund or issue a full refund as appropriate.
4. Advertiser changes
Removing, selling, withdrawing or materially changing an ad after activation does not automatically create a refund right because reserved placement time may already have begun. We will still apply mandatory consumer rights and consider exceptional cases fairly.
5. Moderated ads
Payment does not exempt an ad or account from moderation. A refund is not normally due where placement ends because the advertiser breached the Terms of Use, category rules or law. This does not affect rights that cannot lawfully be excluded.
6. Effect and timing of a refund
A full refund disables the related paid boost. A partial refund is recorded while the remaining service may continue where appropriate. Provider processing times vary, and a bank or card issuer may take additional time to display returned funds.
7. How to request review
Email hello@localads.ie with the account email, ad title, approximate payment date and card receipt, invoice reference or order reference. Do not send full card or bank-account details. We may request information reasonably needed to verify the account and payment.